Tenfold Admin Dashboard: https://dashboard.tenfold.com Evolve IP Support Admin Credentials: Username: support@evolveip.net Password: Customer Support Center MOP Current creds are stored in Evolve IP LLC's Bitwarden under the item named "Tenfold Dashboard" as of 1/19/23 |
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I. Tenfold Support Contact Information
Status Alerts from Tenfold: https://status.tenfold.com/
Email: support@tenfold.com
Phone Number: (512) 770-9100
II. REQUESTING TENFOLD LICENSES (updated Nov 2019)
Please email Tenfold partner mailbox - partners@tenfold.com
***NOTE: AUTHORIZED CONTACTS are documented below***
Required fields:
1. Email address (Evolve IP contact for ex. support@evolveip.net)
2. What Organization is this for? (Organization name for ex. Trilogy Education Services).
3. How many licenses are you requesting for the Organization? (Noted in the Priority 4 ticket submitted).
4. What plan is the organization on? (Determined in the Invoice/Sales Order).5. Organization ID (Go to Tenfold Dashboard -> Admin (Drop-down) → Partner Portal →Login to customer dashboard → Company Settings → Company → Organization ID)
Please note: Resolution time to release licenses to the specified Dashboard is 1-3 business days.
- Authorized contacts to request license additions/removal:
- Customer Support Center (Management and Team Leads):
Dennis Nguyen dnguyen@evolveip.net
Christopher Pace cpace@evolveip.net
- Customer Support Center (Management and Team Leads):
Evolve IP Documentation:
- Customer Support Center MOP
- Tenfold Administrator Guide (Implementation documentation for Service Delivery)
START HERE: Basic Troubleshooting Guide (comprehensive troubleshooting guide for all common issues)
Tenfold Vendor KB: https://www.tenfold.com/support-center
