I. Tenfold Support Contact Information

Status Alerts from Tenfold:  https://status.tenfold.com/

• Email: support@tenfold.com 

• Phone Number: (512) 770-9100

II. REQUESTING TENFOLD LICENSES (updated Nov 2019)

• Please email Tenfold partner mailbox - partners@tenfold.com 

  • ***NOTE: AUTHORIZED CONTACTS are documented below***

• Required fields:
  1. Email address (Evolve IP contact for ex. support@evolveip.net)
  2. What Organization is this for? (Organization name for ex. Trilogy Education Services).
  3. How many licenses are you requesting for the Organization? (Noted in the Priority 4 ticket submitted).
  4. What plan is the organization on? (Determined in the Invoice/Sales Order).

  5. Organization ID (Go to Tenfold Dashboard -> Admin (Drop-down) → Partner Portal →Login to customer dashboard →  Company Settings →  Company →  Organization ID)

  Please note: Resolution time to release licenses to the specified Dashboard is 1-3 business days. 

  

• Authorized contacts to request license additions/removal: 
  • Customer Support Center (Management and Team Leads):
    

    • Dennis Nguyen dnguyen@evolveip.net

    • Christopher Pace cpace@evolveip.net

Evolve IP Documentation:

• Customer Support Center MOP
• Tenfold Administrator Guide (Implementation documentation for Service Delivery) 

START HERE: Basic Troubleshooting Guide (comprehensive troubleshooting guide for all common issues) 

1 – User Documentation 

2 – CRM Integration

3 – Confirmation Of Services

4 – User Management

5 – Company Management

6 – Features

7 – Analytics

Tenfold Vendor KB: https://www.tenfold.com/support-center

• Tenfold Customer Issue Escalation Workflow

• Tenfold Partner Escalation Process