If the client is reporting trouble with receiving an inbound call to a number associated with the account, a call example will be required in order to investigate
Date:
Time:
Time zone
Originating Number:
Destination Number:
What does the caller hear? (Busy signal, recording, other)
Next, locate the destination or terminating number in Ossmosis 5 to confirm the number is
Assigned to a service (Auto Attendant, Hunt Group,Queue, Conference Bridge, User)
Confirm the Phone Number is activated
Try calling it from your cell phone
Locate the call in OCOM