If the client is reporting trouble with receiving an inbound call to a number associated with the account, a call example will be required in order to investigate

Date:

Time:
Time zone

Originating Number:
Destination Number:

What does the caller hear? (Busy signal, recording, other)

Next, locate the destination or terminating number in Ossmosis 5 to confirm the number is

1. Assigned to a service (Auto Attendant, Hunt Group,Queue, Conference Bridge, User)

2. Confirm the Phone Number is activated

3. Try calling it from your cell phone

4. Locate the call in OCOM