X Audit Reports - 3.0X

Report Number	Title	Type	Summary	Contents
3.01	Mistreated Interactions Report	Detail	Mistreated Reasons report - disconnects by agent or customer disconnect while on hold	Provides the details (every leg & state) of every mistreated call
3.02	Query Interactions by Origin or Destination	Detail	Used to locate specific customer interactions	Provides the details (every leg & state) of those interactions
3.03	Agent Assignment to BP Detailed Report	Detail	Shows every assign/unassign event for agents	Provides BP, Agent, Assign/Unassign, Changed By, and Date/Time
3.04	Interactions Detail Record	Detail	Provides details of every interaction	Provides the details (every leg & state) of each interaction that entered the contact center
3.05	Conversations Report	Detail	Provides details of every chat and email interaction, including the interaction transcript	Provides BP, Agent, Media Type, Duration and Transcript

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