Report 3.03 - Agent Assignments to BP Detailed

Shows every assign/unassign event for agents and provides BP, Agent, Assign/Unassign, Changed By, and Date/Time

Parameters:

  • Customer Database
  • Manual Start Date/Time
  • Manual End Date/Time
  • Period
  • Calculated Start Period
  • Agent(s)
  • Enable Pagination
  • Changed By
  • Group By Agent
  • Group By Supervisor
  • Time Zone
  • Display Language
  • Calculated End Period
  • Business Process
  • Action
  • Group by BP
  • Group by Date


Fields:

  • Agent Name
  • BP Name
  • Action
  • Changed By
  • Date-Time