Product CategoryHosted Exchange
Product FamilyHosted Exchange
Trouble TypeAdd Mailbox
Support TierTriage
Last Updated07/24/2018



Login to the Hosted Exchange portal.

Username: evolveip

Password: XXXXXXXX



Click Manage Exchange at the top.



Left click on the customer to display the menu, and click on Mailboxes.



Click on the Add Mailbox option in the menu on the right hand side. 



Click on Select Exisiting User to see if the user already has info set up. If not, select New User


Note: If they don't have any remaining licenses, escalate the ticket.



The mailbox name should be the name of the user. 

This information is typically provided by the user, and typically follows the following format. Confirm this with the user.

Ex. Steve smith          ssmith@webday1.com




You can either ask the user what password they would like to use, or click the Generate Password button to generate a random passsword.

Make sure to check off the Show Characters checkbox to view the password generated and provide it to the customer.



Check the Active Sync option. Leave Sync Policy to default.



Click Advanced Options

Fill out:

First Name

Lasts Name

Display name (First + Last)

Company



Click Add Mailbox