4.01 Detailed Business Entity Report:
  • Parameter: @DynamicRoutingData
4.02 Destination Trace Report:
  • Parameter: @DynamicRoutingData
4.10 Inbound Interactions Distribution Report:
  • Parameter: @DynamicRoutingData
4.11 Interactions Analysis Report:
  • Parameter: @DynamicRoutingData
5.02 Business Process Interaction Performance Report:
  • Parameter: @DynamicRoutingData
5.03 Business Process Callback Performance Report:
  • Parameter: @DynamicRoutingData
5.05 Queue Interval Summary Report:
  • Parameter: @DynamicRoutingData
7.01 Customer Experience Report:
  • Parameter: @DynamicRoutingData
7.03 Contact Center Performance Report:
  • Parameter: @DynamicRoutingData

LOGIC CHANGES:

  • Users db procedures changed
    • dbo schema
      • dbo.spSelectUserInfo
      • dbo.spRpt_CustomerDatabseList_DW - deleted
    • DW schema
      • DW.spRpt_InteractionsAnalysis
      • DW.spRpt_AgentAssignmentToBP
      • DW.spRpt_CompletedCallbackInteraction
      • DW.spRpt_InteractionsAnalysis
      • DW.spRpt_BusinessProcessInteractionPerformance
      • DW.spRpt_BusinessProcessInteractionPerformance_SubDs1
      • DW.spRpt_BusinessProcessCallbackPerformance
      • DW.spRpt_BusinessProcessCallbackPerformance_SubDs1
      • DW.spRpt_APCSummary
      • dbo.spRpt_ContactCenterPerformance
      • dbo.spRpt_ContactCenterPerformance_Total
      • dbo.spRpt_CustomerExperience
      • dbo.spRpt_CustomerExperience_Total
  • DBA db procedures changed
    • dbo.CheckReportsGroupPermissions
  • ETL db procedures changed
    • dbo.Upload_F_AgentBpTime
LOGIC CHANGES:
4.01 Detailed Business Entity Report:
  • procedures changed:
    • DW.spRpt_DetailedBusinessEntity
    • DW.spRpt_DetailedBusinessEntity_SubDs1
  • Dynamic Routing Data:
    • Previous:

      • -

    • Current:
      • F_Interactions.DynamicRoutingData
4.02 Destination Trace Report:
  • procedures changed:
    • DW.spRpt_DestinationTrace
  • Dynamic Routing Data:
    • Previous:

      • -

    • Current:
      • F_Interactions.DynamicRoutingData
4.10 Inbound Interactions Distribution Report:
  • procedures changed:
    • DW.spRpt_InboundInteractionDistribution
  • Dynamic Routing Data:
    • Previous:

      • -

    • Current:
      • F_Interactions.DynamicRoutingData
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