4.01 Detailed Business Entity Report:

• Parameter: @DynamicRoutingData

4.02 Destination Trace Report:

• Parameter: @DynamicRoutingData

4.10 Inbound Interactions Distribution Report:

• Parameter: @DynamicRoutingData

4.11 Interactions Analysis Report:

• Parameter: @DynamicRoutingData

5.02 Business Process Interaction Performance Report:

• Parameter: @DynamicRoutingData

5.03 Business Process Callback Performance Report:

• Parameter: @DynamicRoutingData

5.05 Queue Interval Summary Report:

• Parameter: @DynamicRoutingData

7.01 Customer Experience Report:

• Parameter: @DynamicRoutingData

7.03 Contact Center Performance Report:

• Parameter: @DynamicRoutingData

LOGIC CHANGES:

• Users db procedures changed
  • dbo schema
    • dbo.spSelectUserInfo
    • dbo.spRpt_CustomerDatabseList_DW - deleted
  • DW schema
    • DW.spRpt_InteractionsAnalysis
    • DW.spRpt_AgentAssignmentToBP
    • DW.spRpt_CompletedCallbackInteraction
    • DW.spRpt_InteractionsAnalysis
    • DW.spRpt_BusinessProcessInteractionPerformance
    • DW.spRpt_BusinessProcessInteractionPerformance_SubDs1
    • DW.spRpt_BusinessProcessCallbackPerformance
    • DW.spRpt_BusinessProcessCallbackPerformance_SubDs1
    • DW.spRpt_APCSummary
    • dbo.spRpt_ContactCenterPerformance
    • dbo.spRpt_ContactCenterPerformance_Total
    • dbo.spRpt_CustomerExperience
    • dbo.spRpt_CustomerExperience_Total
• DBA db procedures changed
  • dbo.CheckReportsGroupPermissions
• ETL db procedures changed
  • dbo.Upload_F_AgentBpTime

LOGIC CHANGES:

4.01 Detailed Business Entity Report:

• procedures changed:
  • DW.spRpt_DetailedBusinessEntity
  • DW.spRpt_DetailedBusinessEntity_SubDs1
• Dynamic Routing Data:
  • Previous:

    • -

  • Current:
    • F_Interactions.DynamicRoutingData

4.02 Destination Trace Report:

• procedures changed:
  • DW.spRpt_DestinationTrace
• Dynamic Routing Data:
  • Previous:

    • -

  • Current:
    • F_Interactions.DynamicRoutingData

4.10 Inbound Interactions Distribution Report:

• procedures changed:
  • DW.spRpt_InboundInteractionDistribution
• Dynamic Routing Data:
  • Previous:

    • -

  • Current:
    • F_Interactions.DynamicRoutingData