Report 1.02 - Agent Detailed Alerts

Identifying agent performance against pre-defined Monitoring alerts (Warning & Alarm): Shows count of alerts and provides the details of every alert (date/time, alert details, alert level)

Parameters:

  • Customer Base
  • Manual Start Date/Time
  • Manual End Date/Time
  • Period
  • Calculated Start Period
  • Agents
  • Severity
  • Enable Pagination
  • Display Language
  • Calculated End Period
  • Counter
  • Group By Agent


Fields:

  • Start Time
  • End Time
  • Duration
  • Severity
  • Value
  • Agent Name
  • Counter