Report 1.02 - Agent Detailed Alerts
Identifying agent performance against pre-defined Monitoring alerts (Warning & Alarm): Shows count of alerts and provides the details of every alert (date/time, alert details, alert level)
Parameters:
- Customer Base
- Manual Start Date/Time
- Manual End Date/Time
- Period
- Calculated Start Period
- Agents
| - Severity
- Enable Pagination
- Display Language
- Calculated End Period
- Counter
- Group By Agent
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Fields:
- Start Time
- End Time
- Duration
- Severity
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