Name Size Creator Creation Date Labels Comment  
JPEG File AgentUnavailabilityReport_1day.JPG 53 kB Ben Edwards Feb 12, 2019 14:41
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JPEG File CallCenterCallDetailReport_1queue_1day.JPG 38 kB Ben Edwards Feb 12, 2019 14:41
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PDF File CallCenterCallDetailReport_output.pdf 54 kB Ben Edwards Feb 12, 2019 14:41
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PDF File CallCenterIncomingCallsReport_1day_output.pdf 20 kB Ben Edwards Feb 12, 2019 14:41
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JPEG File CallCenterIncomingCallsReport_1day.JPG 42 kB Ben Edwards Feb 12, 2019 14:41
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PDF File CallCenterIncomingCallsReport_1month_samplingMonthly_output.pdf 20 kB Ben Edwards Feb 12, 2019 14:41
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PDF File CallCenterIncomingCallsReport_1week_samplingDaily_output.pdf 21 kB Ben Edwards Feb 12, 2019 14:41
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PDF File CallCenterIncomingCallsReport_1week_samplingWeekly_output.pdf 20 kB Ben Edwards Feb 12, 2019 14:41
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PDF File CallCenterOverflowMatrix_1day_output.pdf 20 kB Ben Edwards Feb 12, 2019 14:41
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JPEG File CallCenterOverflowMatrix_1day.JPG 47 kB Ben Edwards Feb 12, 2019 14:41
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PDF File CallCenterOverflowMatrix_1month_output.pdf 20 kB Ben Edwards Feb 12, 2019 14:41
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JPEG File CallCenterPresentedCallsReport_1day.JPG 67 kB Ben Edwards Feb 12, 2019 14:41
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PDF File CallCenterPresentedCallsReport_monthtodate_samplyingWeekly_output.pdf 32 kB Ben Edwards Feb 12, 2019 14:41
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PDF File CallCenterPresentedCallsReport_output.pdf 31 kB Ben Edwards Feb 12, 2019 14:41
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JPEG File CallCenterReport_1day.JPG 67 kB Ben Edwards Feb 12, 2019 14:41
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PDF File CallCenterReport_output.pdf 31 kB Ben Edwards Feb 12, 2019 14:41
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JPEG File CallCenterSummaryReport_2queues_1day.JPG 42 kB Ben Edwards Feb 12, 2019 14:41
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PDF File CallCenterSummaryReport_output.pdf 18 kB Ben Edwards Feb 12, 2019 14:41
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PDF File Enhanced-Reporting-Guide.pdf 2.69 MB Ben Edwards Feb 12, 2019 14:41
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JPEG File ServiceLevelReport_1day.JPG 68 kB Ben Edwards Feb 12, 2019 14:41
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