Description

The Unity Agent Application allows users to answer and manage ACD calls. The application will allow you to manage your ACD state, answer and receive calls, transfer, conference, and manage disposition codes.

Live Webinar Training

Follow the link below to register for an upcoming Unity Agent public training session.  From there, choose the date and time you wish to attend and fill out the registration form.  Once your registration has been approved, you will receive an email with the training details.

CLICK HERE TO REGISTER

On Demand Video Training

The video below provides training on the Unity Agent Client.

Related Training Video: Unity Agent Setup Training Video

Supporting Documentation

Unity Agent - Quick Reference Guide     

Unity Agent - User Guide

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