XTIUM’s omnichannel contact center provides organizations with a sophisticated, cloud-based service that delivers real business value. Leverage XTIUM’s cloud architecture to enable business continuity while also unifying multiple locations and remote agents on a single, integrated platform. Deliver a full featured customer experience and empower contact center leaders with real-time control and deep insight into operations.

Latest Article Release: XTIUM Contact Suite - eSupervisor

Current Release Notes 2025.8

To access prior Release Notes, see Archived Release Notes.

XCS Technical Library

Documentation

• XCS Supervisor - User Guide
• XCS Agent - User Guide
• XCS Setup and Manager Help Content
• XCS Reporting - Report User Guide
• XCS Reporting - Report Scheduler Quick Reference Guide
• XCS Setup Interactions - Voice Recorder Callback
• XCS Callbacks
• XCS eAgent

Downloads

Chrome ClickOnce 

Firefox ClickOnce