blueprintCLOUD, continuumCLOUD, and dvmCLOUD include a private Instant Messaging (IM) system. Sometimes it is handy to have access to the IM service outside the remote desktop or on an additional device.

Our engineers have tested numerous apps compatible with the XMPP protocol used for intregrated IM and found that the following tested options are great values and reliable:

  • AstraChat (IOS and Android): A terrific free app that also permits voice calls and sending pictures.
  • IM+ (IOS and Android): Both free paid (commercial free) versions and supports multiple simultaneous account with other chat providers.
  • Conversation (Android): Rock-solid paid app.

Other XMPP-compatible applications might work, but the instructions here are for the apps and those are the ones and they are the ones the technical team officially endorse and support.

 

To prepare a new mobile device to use IM:

  1. Go to the App Store or Marketplace for your particular device and search for one of the apps listed above.
  2. Install the software, following the default prompts and options.

To configure AstraChat, follow these steps:

  1. Open the AstraChat app on your device.
  2. Tap the Setup Account link to add a new connection.

  3. In the Username field, enter your username, but replace the @ with a \40, then followed by your chat server (i.e. username\40yourdomain.com@im.cc2.zone).  IM server locations are listed to the right.  Be sure to replace the underlined portions with your specific info.

    To get a \ on an IOS device, press and hold the / until both the / and \ appear as options.

  4. In the Password field, enter your normal password.
  5. Tap Done.
  6. Tap Accept on the certificate warning screen to complete.

To configure IM+ the first time, follow these steps:

  1. Open the IM+ app on your device.
  2. Tap the + Add New Account link to add a new connection and select More Services.
  3. Tap the option for Jabber.
  4. In the Login field, enter your username, but replace the @ with a \40, then followed by your chat server (i.e. username\40yourdomain.com@im.cc2.zone).  IM server locations are listed to the right.  Be sure to replace the underlined portions with your specific info.
  5. In the Password field, enter your normal password.
  6. Tap Save and Connect to complete setup.

To configure Conversations the first time, follow these steps:

  1. Open the Conversations app on your device.
  2. Tap the Choose My Own Provider link.
  3. In the Username field, enter your username, but replace the @ with a \40, then followed by your chat server (i.e. username\40yourdomain.com@im.cc2.zone).  IM server locations are listed to the right.  Be sure to replace the underlined potions with your specific info.
  4. In the Password field, enter your normal password.
  5. Tap the Next button.
  6. Add a picture from your gallery for your Avatar or Skip to complete setup.

IM Server

continuumCLOUD:
im.cc2.zone

dvmCLOUD:
im.dc2.zone

blueprintCLOUD:
im.bc2.zone