To Open a Support Ticket:

  1. In the Zerto User Interface (ZVM), click on the settings button in the top right of the interface
  2. Select "Submit Support Ticket". 


  3. In the popup window, specify the details
    Specify the details
    Subject
    Type
    Description
    Allow Remote log collection (Choose the option "only for this case", inform the Zerto tech that RLC has been enabled for the case)
    SSP Email address (this must be  a valid email address registered with Zerto)
    Click Submit.  After submitting a ticket, you can close the dialog.


     If the email address is not valid the ticket will be rejected.  If the ticket is submitting successfully the ticket number will be displayed in a follow up email from Zerto Support.




Enabling RLC on an already active ticket:

For Allow remote log collection option, select "Only for a specific case".

Enter the case number and now Zerto Support can collect logs remotely from the ZVM for the case without needing to directly access the ZVM server.