Report 4.08 - Voice Billing By Business Process – No Abandoned

Used to identify the Call Detail Records broken out by BP and provides Start Time, Origin, Destination, Duration, Type, BP, Disposition Code, Completion Status

Parameters:

  • Customer Database
  • Manual Start Date/Time
  • Manual End Date/Time
  • Period
  • Calculated Start Period
  • Interaction Type
  • Show Direction Sub Total
  • Time Zone
  • Display Language
  • Calculated End Period
  • Show Business Process Sub Total
  • Enable Pagination


Fields:

  • Business Process
  • Total Calls Duration - will include all the call duration regardless of the filters exact start and stop time. It will only look for calls handled within the selected period.
  • Total Calls Prorated Duration - will subtract the time that is outside the period filter from the call duration. Provides adjusted minutes count for a specific period.
  • Total Calls