Description
The Unity Agent Application allows users to answer and manage ACD calls. The application will allow you to manage your ACD state, answer and receive calls, transfer, conference, and manage disposition codes.
Live Webinar Training
Follow the link below to register for an upcoming Unity Agent public training session. From there, choose the date and time you wish to attend and fill out the registration form. Once your registration has been approved, you will receive an email with the training details.
CLICK HERE TO REGISTER
On Demand Video Training
The video below provides training on the Unity Agent Client.
Related Training Video: Unity Agent Setup Training Video
Supporting Documentation
Unity Agent - Quick Reference Guide
Unity Agent - User Guide
Downloads
Unity
Return to BroadWorks Call Center Agent Training
Return to BroadWorks Call Center Training Page
Return to Training Resources Page
Do you have a training related question? Email us at training@evolveip.net