Introduction
The Unity Agent Application application allows users call center agents to answer and manage ACD calls in a downloaded interface. The application will allow you to manage your ACD state, answer and receive place outbound calls, transfer, conference, and manage apply disposition codes.
Live Webinar Training
On-Demand Training
e-Learning training courses can be found in the Evolve IP Client Training Center, our Learning Management System (LMS) designed specifically for our clients and their training needs. Our on-demand training is free for all Evolve IP clients and accessible via the Evolve IP Client Training Center.
Follow the link below to
enroll in a specific on-demand training course. You will be prompted to login with your Evolve IP Client Training Center credentials. If you do not have credentials, please ask your administrator to contact training@evolveip.net to register your organization in the LMS.
Unity Agent Training - UC-One, Webex and Handset Endpoints
Unity Agent Training - Microsoft Teams Endpoints
CLICK HERE TO REGISTER
On Demand Video Training
The video below provides training on the Unity Agent Client.
| Widget Connector | ||
|---|---|---|
|
Supporting Documentation
Unity Agent - Quick Reference Guide
Unity Agent - User Guide
Downloads
Excerpt Include Unity Call Center Agent Download Unity Call Center Agent Download nopanel true
Return to BroadWorks Call Center Agent Training
Do you have a training related question? Email us at training@evolveip.net
We will respond within 24 hours on normal business days.