Product CategoryUCaaS
Product FamilyHandset Upgrades
Trouble TypeYealink
Support TierTriage
Last Updated07/16/2018

Features:

All supplied Yealink models have the following standard characteristics:

  • HD Quality Sound: Achieved through a combination of software and hardware design leveraging echo cancellation and adaptive jitter buffer
  • Multiple codec support
  • Power Over Ethernet (PoE) capable
  • Power saving modes

Available phone models include the T40G, T42S, T46S, T48S and the DECT wireless W60P series. The 6 line T41S is only available for purchase.


?Model ⇒SIP-T40GSIP-T41/T42SSIP-T46SSIP-T48SSIP-W60P
Features ⇓

 

 

 


Available on Seat TypesCommon AreaStandard, Enhanced, UC1+ and UC2+ Seat TypesPremiumAny (as upgrade)Any (as upgrade)
Download DatasheetT41S Datasheet


T42S Datasheet

DatasheetDatasheetDatasheet
LCD2.3″ graphical LCD2.7″ graphical LCD4.3″ color LCD7″ color
touch screen
2.4″ TFT color screen
Resolution132 x 64192 x 64480 x 272800 x 480240 x 320
Number of Lines Supported36 (T41S)


12 (T42S)

16162 per phone (8 on base station)


Up to 8 simultaneous call/ base station with up to 2 simultaneous calls per hand set

Line Keys3610 0 (touchscreen)6 function keys
Memory Keys315 (3 pages of 5 keys)27 (3 pages of 9 keys)29 (touch keys)2 softkeys, 6 shortcut keys
Standby/ TalktimeN/AN/AN/A N/A400 h/ 30 h
Phonebook Entries100010001000 1000500
Ethernet PortDual-port Gigabit Ethernet10/100- 41S


Dual-port Gigabit Ethernet- 42S

Dual-port Gigabit EthernetDual-port Gigabit EthernetSingle 10/100M
Headset PortRJ-9RJ-9RJ-9RJ-93.5 mm headset jack
External Yealink AC Adapter (optional) AC 100~240V input and DC 5V/600mA output AC 100~240V input and DC 5V/1.2A output AC 100~240V input and DC 5V/2A outputAC 100~240V input and DC 5V/2A outputBasestation and Charger: DC 5V/600mA Output
Yealink EXP40 Expansion ModuleNoNoYes YesN/A
Yealink Bluetooth Adapter BT40NoYesYesYesN/A
Yealink Wi-Fi Adapter WF40NoYesYes YesN/A
USB RecordingNoYesYes YesN/A


Target Market

  • Any Business in need of a new HPBX and infrastructure
  • Multi-Location Businesses
  • 40-5000 employee businesses
  • Limited IT Staff / Shared Technology Responsibilities
  • Businesses with remote teleworkers and associates that travel frequently
  • Businesses with inbound Call Center needs
  • Prospects moving a business into a new location – opportunity for technology refresh


Pricing- Leasing Options

Yealink phones will be offered (as a lease) bundled with the seat price, however, to indicate that the customer is interested in Yealink, the following $0.00 ‘configuration only’ product codes will need to be selected with the orders:

Seat TypesProduct CodeYealink ModelHPBX Seat Price+ Yealink NRR
Common Area StationYLCONFIGT40GT40G- 3 lineHPBX Seat + $0.00
Standard UserYLCONFIGT42ST42S- 12 lineHPBX Seat + $0.00
Enhanced UserYLCONFIGT42ST42S- 12 lineHPBX Seat + $0.00
Premium UserYLCONFIGT46ST46S- 16 lineHPBX Seat + $0.00
UC1+ UserYLCONFIGT42ST42S- 12 lineHPBX Seat + $0.00
UC2+ UserYLCONFIGT42ST42S- 12 lineHPBX Seat + $0.00


If customers would like to upgrade from the models above, then the following product codes would need to be added to the existing seat types are as follows:

Upgrade/ Add-on OptionsApplicable ToProduct CodeYealink ModelHPBX Seat Price + Yealink MRR
Upgrade to T46SFor Common, Standard and UC1+ seatsYLUPRGDT46ST46S- 16 lineHPBX Seat + $4.00
Upgrade to T48SFor Common, Standard, Enhanced, Premium and UC1+ seatsYLUPGRDT48ST48S- 16 lineHPBX Seat + $5.00
Upgrade to Cordless W60P- (base unit + 1 handset)For Any seat typeYLUPGRDW60PW60P- 2 lines per handset/ 8 lines per basestationHPBX Seat + $11.00
Additional W56H handsetFor Any seat typeYLUPGRDW56HW56H- Cordless Handset OnlyHPBX Seat + $6.00
Sidecar Expansion ModuleFor T46S and T48 OnlyYLEXP40EXP 40HPBX Seat + $7.00/ phone


Pricing- Purchase Options

Customers are also able to purchase peripherals and Yealink devices from Evolve directly for below MSRP rates:

DescriptionApplicable ToDescriptionNRR
Yealink T40G PurchaseAny purchased model can be used on any seat type with the “Purchased Handset Discount” for that seat typeYLT40GPUR $65.00
T40G Power CordYLT40PWRPUR $4.99
T40G Wall Mount BracketYL4XWMPUR $5.99
Yealink T41S PurchaseYLT41SPUR $80.00
T41S Power CordYLT4XSPWRPUR $6.99
T41S Wall Mount BracketYL4XWMPUR $5.99
Yealink T42S PurchaseYLT42SPUR $100.00
T42S Power CordYLT4XSPWRPUR $6.99
T42S Wall Mount BracketYL4XWMPUR $5.99
Yealink T46S PurchaseYLT46SPUR $135.00
T46S Power CordYLT468SPWRPUR $9.99
T46S Wall Mount BracketYL46WMPUR $5.99
Yealink T48S PurchaseYLT48SPUR $200.00
T48S Power CordYLT468SPWRPUR $9.99
T48S Wall Mount BracketYL48WMPUR $5.99
Yealink W60P (with base station) PurchaseYLW60PPUR $140.00
Yealink W56H (handset only) PurchaseRequires W60PYLW56HPUR $80.00
Yealink EXP40 Expansion Module PurchaseSupports Yealink SIP-T46S, SIP-T46G, SIP-T48S, SIP-T48GYLEXP40PUR $90.00
Yealink BT40 Bluetooth USB PurchaseSupports Yealink SIP-T27G/ T29G/ T46G/ T48G/ T41S/ T42S/ T46S/ T48S YLBT40PUR $24.99
Yealink WF40 Wifi USB PurchaseSupports Yealink SIP-T27G/ T29G/T46G/ T48G/ T41S/ T42S/ T46S/ T48S/ T52S/ T54S YLWF40PUR $24.99
Yealink EHS36 Wireless Headset Adapter PurchaseSupports Yealink SIP-T48S/ T48G/ T46S/ T46G/ T42S/ T42G/ T41S/ T41P/ T40G/ T40P/ T29G/ T27G/ T27P YLEHS36PUR $29.99
Yealink RT20U- Repeater PurchaseRequires W60PYLRT20UPUR $119.99


Please note- all power cords and peripherals (USB and wall mounts) are only available for purchase.


Business Rules

  • In order for Yealink phones to be applied to any seat types, they MUST include the zero dollar product codes OR upgrade product codes
  • Seat types can range from Common Area to UC2+ and would be based on domestic, Canada, Hybrid or GEO
  • Phones are available to be leased or purchase directly (see table above for purchase options)
  • The models noted above are the ones that are Evolve supplied- other models are also supported and for additional information, please send an email to ProdDev@evolveip.net
  • If customers have their own hardware, then the HPBX seat type would be discounted (Business as Usual) with the no hardware discount
  • Evolved Office seat based business rules still apply


Languages Supported

All the Yealink models support the following language interfaces:

  1. English
  2. Chinese
  3. French
  4. German
  5. Italian
  6. Polish
  7. Portuguese
  8. Spanish (South American and European)
  9. Turkish
  10. Russian

Please note, Tier 1 Support, Training and Troubleshooting will still only be provided to clients in English


Resources

Yealink- Sales Training (presented on Monday January 16th 2018)

Polycom vs Yealink– Use this guide with your prospects to select which phone model suits their needs


Quick Start Guides


Peripherals Data Sheets


User Manuals


FAQs

  • We currently have Polycom phones at our office, but would like to give some of our employees Yealink phones- will they still be able to extension dial each other?
    • Absolutely- the ability for all your users to extension dial is the result of their configuration on our Evolve Cloud platform. Currently, Yealink will work with all Polycom phones on our platform


  • We currently have Yealink phones- would Evolve be able to support them?
    • Currently, Evolve IP supports the T40G, T41S, T42S, T46S, T48S and the W60 models. We need to verify the model of the phone and the current firmware to confirm- please email ProdDev@evolveip.net to check for updates


  • For the wireless option, is the model the W60B or W60P? What about the W56H?
    • The W60B is the base station. The W60P is the combination of base station and handset. The W56H is the handset only


  • We have international offices as well- is Evolve able to supply them with Yealink phones as well?
    • Yes- for all GEO footprint locations, Evolve will dispatch Yealink phones to international offices. For International Hybrid configurations, (as with Polycoms) all hardware would be sent to the US head quarters location


  • Some of our employees like to use headsets- which headsets are supported by Yealink?
    • Yealink offers a corded headset option available online (YHS33), but also supports a wide range of business grade wireless headsets including Plantronics, Jabra and Sennheiser. For a complete listing, please refer to this list of tested compatible headsets