X Voicemail Scribe Mutare Info

Product Definition 

Mutare is a vendor that offers voicemail transcription services and easily functions utilizing the Broadsoft platform. Voicemails are sent as a WAV file to Mutare for transcription, then the voicemail is returned to the user via email with the inclusion of a text transcription of the message and the audio WAV file as an attachment.

The vendor calls the product gist. This product MUST have expectations set properly. The goal is for users to get the ‘gist’ of the message from the voicemail scribe. In a completely automated method, the voicemail scribe will not be 100%. The level of accuracy varies based on the clarity of the message being left. Expectations will be set with documentation on how to improve the accuracy and convey the level of accuracy to the customer in both the sales process and provisioning process.

This application is purchased directly from Mutare, not the Broadsoft Marketplace.

Target Market

Any prospect or current business on Evolve IP is a target for the voicemail scribe service. With the integrated easy account setup, users will adopt the service and take advantage of the benefits immediately.

Many businesses today do NOT offer this service to their users. As a result, it’s often not considered a requirement. However, once users are setup and embracing the service, many users love the service and do not want to give it up if the choice is offered.

Target Applications:

• Premium & Standard Users
• Premium user no device
• Virtual Extensions with voicemail
• General voicemail boxes applied to an Auto-Attendant, Hunt Group, or ACD

Target Users:

• Field Sales Associates
• Executives
• Field Operational Personnel
• Project Managers and Consultants frequently working at customer locations

Pricing & Product Codes

Evolved Office Voicemail Scribe Service

EOVMAILSCRIBE MRR $2.95

Evolved Office Voicemail Scribe Account Provisioning

EOVMAILSCRIBENRR NRR $200

Business Rules

• Users must be Standard or Premium users with a voicemail box for voicemail scribe
• Max transcription length is 60 seconds
• A general voicemail box may be setup with voicemail scribe, those are: hunt groups, auto-attendants, and call centers.

Benefits

The benefits of voicemail scribe are straight-forward.

• Integrated UC feature from Evolve IP for service adoption and availability
• Users frequently on the road can easily read their voice message transcription
• Improve response time to critical customers and messages
• Smartphones allow for phone numbers to click and dial from transcribed voice messages
• Easy to manage via OSSmosis web portal
• Ability to save and archive transcriptions and audio messages for compliance and quality
• Scalability

Resources

Datasheet

Controlled Release Agreement

Ordering Template Customer Account Activation Notification

Competitive Intelligence

Simple Signal– SS offers 2 flavors of voicemail transcription. The first is a fully automated transcription service. The second is a human-assisted transcription. The pricing starts at $2.50 per user for the fully automated transcription. Included with their service is voicemail transcription in a text message format.

Thinking Phones– No relevant information shows that TPN offers voicemail transcription.

8×8- No relevant information shows that 8×8 offers voicemail transcription.

ShoreTel Sky- ShoreTel offers voicemail transcription in a fully automated fashion and delivers via email. No information shows SMS delivery of visual transcriptions.

Qualification Questions

Businesses without voicemail transcription will under-value the impact of voicemail transcription. Here are some helpful questions to get contacts to think about the benefits.

• Does your business have a general voicemail box that you hope users check and follow up on service?
• Do users frequently travel?
• Do your users access email from their smart phones, tablets, or laptops?
• Would those users benefit from quickly getting the importance of a voicemail message by reading it in email? Caller ID is presented for quick return calls.
• Would users act quickly for important voicemail while on the road, in a meeting, or out of the office if they received a quick message they could read? Caller ID is presented for quick return calls.

FAQs

• Do users need to be Premium seats?
  • No. Standard users may have the voicemail scribe product.
• I left a test voicemail and did not receive a transcription. Please check your junk mail / spam filter for the message from giSTT@mutaresoftware.com

• Can I add voicemail transcription to a general mailbox?
  • Yes. No voicemail should sit waiting in a mailbox hoping someone reads it. We can transcribe and deliver to a mailbox or distribution list.
• Why does my user have this email address in their voicemail profile works2.stt@mutaresoftware.com?
  • Voicemail scribe is a 3rd party application resold by Evolve IP. The vendor, Mutare, is able to transcribe messages that are configured to send voicemail messages to that email address. Any user setup with voicemail scribe needs to send voicemail WAV files to that address.
• I received a message that states the voicemail scored too low. What should I do?
  • Listen to the message- you still have the WAV file. The message scored too low because either the message was too short (less than 6 seconds) OR spoke too poorly to transcribe.
• The end of my transcription has “…..”. What does that mean?
  • The message was longer than 60 seconds. Listen to the WAV file for the rest of the message.
• Do I need to provide this feature all my users?
  • No. You can purchase for only the users that will take advantage of the service.