Introduction
The Unity Agent application allows call center agents to answer and manage calls in a downloaded interface. The application will allow you to manage your ACD state, place outbound calls, transfer, conference, and apply disposition codes.
On-Demand Training
e-Learning training courses can be found in the XTIUM Client Training Center, our Learning Management System (LMS) designed specifically for our clients and their training needs. Our on-demand training is free for all XTIUM clients and accessible via the XTIUM Client Training Center.
Follow the link below to enroll in a specific on-demand training course. You will be prompted to login with your XTIUM Client Training Center credentials. If you do not have credentials, please ask your administrator to contact training@xtium.com to register your organization in the LMS.
Unity Agent Training - UC-One, Webex and Handset Endpoints
Unity Agent Training - Microsoft Teams Endpoints
Supporting Documentation
Unity Agent - Quick Reference Guide
Unity Agent - User Guide (UPDATE)
Downloads
Return to BroadWorks Call Center Agent Training
Do you have a training related question? Email us at training@xtium.com
We will respond within 24 hours on normal business days.