This page is a work in progress. I will be adding screenshots shortly.

The Intronis agent can't be pushed to multiple devices at once and must be pushed per machine. This is due to the computer id install flag being unique for each machine. This is how Intronis links the machine to the online profile.

1. Login to https://manage.intronis.com/ and select the client's account under "Manage"


2. Click "Add Computer" and create a profile for each device to be backed up. Take note of the 4 digit computer id to the right of the computer name, you will need this to push the agent later.


3. In RMM, make sure the device you wish to backup is online and reachable. The PC must also have a "Professional" RMM license with scheduled tasks and direct support enabled.
4. In RMM, click "Push 3rd party software"


5. Under "Repository Item", choose "Cloud backup agent"
6. Complete the '?' command line parameters as follows, without the (): BackupAgent-Setup.exe /Username=(lowercase Intronis username in client's KeePass folder) /Password=(client's Intronis password) /ComputerID=(ID generated for the device at manage.intronis.com) /Silent /SuppressMsgBoxes /ManagedKey


7. Select the targets tab and select the device to install to. Only one device can be selected per backup agent install task at a time. This is due to the Computer ID being keyed per device.


8. Hit save and wait 5-15min.
9. Check the device profile at manage.intronis.com, agent status should now show as "Connected"

If the installation fails and the device never shows as "connected" in the Intornis management portal after 30-60min:
10. If the backup agent installation fails, run this command on the device's RMM command line terminal: wmic product where "name='Backup Agent'" call uninstall /nointeractive
11. After the uninstall completes, remove Intronis' directory "C:\Program Files (x86)\Webcore Technologies" from Program Files. This can be done through the file system tool in RMM.
12. Return to step 3 and try again.

13. At the Intronis web portal, click the device name, select the "backup" tab, and click "add backup set".
14. Create the appropriate backup set.
15. You have now installed the backup agent and configured backups without interrupting the user.