Client's will commonly request a new phone at the same time that they need a new BroadSoft User Seat Provisioned
However, it is also possible to have a new phone configured and shipped out for an existing BroadSoft User Seat
Confirm the Model
Cisco
Polycom
Yealink
Confirm where the phone is going to be used
Managed Network (Edgewater Router)
Remote/Home Network