| Product Category | UCaaS |
|---|---|
| Product Family | Evolved Office Seat |
| Trouble Type | How to Reset a Broadsoft User Application Password |
| Support Tier | Triage |
| Last Updated | 10/31/2019 |
This password is used in conjunction with the UserID value and is used for accessing various web portals and applications such as
Personal Portal
UC One
Unity Agent/Desktop
Web Agent
Web Supervisor
Navigate to the Telephony Setup > Users menu in OSSmosis 5
Locate the user by scrolling or searching at the top by name, phone number, or extension
Right-click on the user and select Reset Password(s)
You can check the box next to 'Generate Random Application Password' and obtain it from the Provisioning Status Menu
You can also type in a new Application password in the text box
If the password entered does not meet the rules and requirements a question mark icon will appear. Hovering over it will show the password rules
If you generated a random password. Go to the Provisioning > Provisioning Status menu to obtain the new application password
Click on the 3-dot menu next to the password update task and select View Task Details.
Tip
The most recent task is always at the top
Click the down arrow next to users Expand to view 1 users to view the password
The applicationPassword will be the randomly generated password for this user.
