THE FOLLOWING JOB PLAN APPLIES for the provisioning on Cisco MPP Handsets 

Sequence 

Task 

Owner Group 

Task Type 

Description 

1 

X 

SERVDEL 

Send Workbook 

Send Implementation Workbook requesting information be filled out 

2 

X 

SERVDEL to ASSET 

Submit ICD Work Order to Asset 

Select the correct phone model requested and quantity on the Sales Order i.e. Cisco MPP, Yealink, Polycom configuration SKU.  

Note: Specific details are included in the Item Description or Work Log 

 

3 

X 

Project Support

Provision Seats 

Follow User implementation process  

-Bulk upload user details

-Select the correct 'Phone Model'

-Provision user seats

  

 

4 

X 

SERVDEL to ASSET 

Submit Ticket to Asset  

Once the seats are built: Submit the ticket to Asset to provision the devices.  

-MAC addresses  

-VLAN  

 

Note: Ensure phones have a proper registration and can make/take calls outside the network.  

5 

X 

SERVDEL/SAC 

Conduct Turn up Review Call 

Conduct Turn up Review Call 

6 

X 

SERVDEL 

Activate Billing 

Activate Billing