X 5.4.22

Dataset Report_BusinessProcessInteractionPerformance:

• fields:
  • Inbound
  • Outbound
  • Campaign
  • SuccessCampaign
  • FailedCampaign
  • FailedOutbound
  • QueuedAnswered
  • HandledInBusinessProcessNonQueued
  • HandledInBusinessProcessOutbound

Dataset Report_BusinessProcessInteractionPerformance_SubDs:

• fields:
  • Inbound
  • Outbound
  • Campaign
  • SuccessCampaign
  • FailedCampaign
  • FailedOutbound
  • QueuedAnswered
  • HandledInBusinessProcessNonQueued
  • HandledInBusinessProcessOutbound

LOGIC CHANGES:

• Users db procedures changed
  • dbo schema
    • dbo.spRpt_GetInteractionsDataset
    • dbo.spRpt_ValidateInteractions
  • DW schema
    • DW.spRpt_BusinessProcessInteractionPerformance
    • DW.spRpt_BusinessProcessInteractionPerformance_SubDs1
• 5.02 Business Process Interaction Performance:

• • procedures changed:
    • DW.spRpt_BusinessProcessInteractionPerformance
    • DW.spRpt_BusinessProcessInteractionPerformance_SubDs1
  • Redesigned report logic changes - 5.02 Business Process Interaction Performance Report