X 5.4.16

Dataset CommonPrmDefaults_USER:

• fields:
  • Deault505MediaType

Dataset Report_QueueIntervalSummary:

• parameters:
  • MediaTypeNames
• fields:
  • MediaType

Dataset Report_AgentTransferredInteractions:

• fields:
  • transferTo

5.05 Queue Interval Summary Report:

• Parameter: @MediaTypeNames

LOGIC CHANGES:

• Users db procedures changed
  • dbo.spGet_FInteractions
  • dbo.spGet_FInteractionSegments
  • DW.spRpt_Common_Prm_MediaNameList
  • dbo.spRpt_Common_Prm_Defaults_USER

• 1.03 Agent Transferred Interactions Report:

  • procedures changed:
    • DW.spRpt_AgentTransferredInteractions
  • Ended In Transfer: 
    • Previous:

      • -

    •  Current:
      • F_interactionSegments.AdditionalInfo(json).endedInTransfer

• 5.05 Queue Interval Summary Report:

  • procedures changed:
    • DW.spRpt_APCSummary
  • Internal grouping by Media Type: 
    • Previous:

      • -

    •  Current:
      • F_interactions.InterationMediaType