Report 4.03 - Interaction Disposition Codes

Used to summarize Disposition Code counts across agents, BPs, Media type, Campaign, etc and provides a count of each Disposition Code broken down by BP and Agent.

Parameters:

  • Customer Database
  • Manual Start Date/Time
  • Manual End Date/Time
  • Period
  • Calculated Start Period
  • Business Process(es)
  • Campaign(s)
  • Main Time Slice
  • Disposition Code(s)
  • Enable Pagination
  • Time Zone
  • Display Language
  • Calculated End Period
  • Agent(s)
  • Media Name
  • Interaction Type


Fields:

  • Main Time Slice
  • Any Unique Disposition Code