Report 4.02 - Destination Trace

Used to locate specific customer interactions and provides the details (every leg & state) of those interactions

Parameters:

  • Customer Database – source database
  • Manual Start Date
  • Manual End Date
  • Period - Choices are Custom, Last Hour, Today, Yesterday, Last Week, This Month, Last month, Last Year, This Year, Last 7, 14, 21 or 30 Days
  • Calculated Start Period
  • Disposition Codes
  • Origin/Destination
  • Remark or part of remark
  • Enable Pagination
  • Time Zone
  • Display Language
  • Calculated End Period
  • Demands
  • Show Details
  • Include Telephony Usage Data
  • Client Name
  • Product Name
  • Inbound Campaign Name
  • Product Type


Fields:

  • Sequence
  • Duration
  • Type
  • Originator
  • Destination
  • Interaction Result
  • Start Time
  • End Time
  • Campaign Name
  • Disposition Code
  • Last Handler
  • Transfer DID
  • Audit Number
  • DNC
  • Remarks
  • Segment No.
  • From
  • To
  • Duration
  • Entity Type
  • Entity Name
  • Status
  • Client Name
  • Inbound Campaign Name
  • Product Name
  • Product Type