Report 2.02 - Agent Time Allocation Performance Report

Summary of time spent by agent in various states: Login time, Not Ready Time, Ready Time, Handling Time, Busy Time, No Answer Time, Break Time, etc.

Parameters:

  • Customer Database
  • Manual Start Date/Time
  • Manual End Date/Time
  • Period
  • Calculated Start Period
  • Agent(s)
  • Enable Pagination
  • Time Zone
  • Display Language
  • Calculated End Period
  • Main Table Accumulated By
  • Sub Table Accumulated By



Fields:

  • Main Time Slice
  • Agent Name
  • Total Login Time
  • Total Not Ready Time
  • Total Ready Time
  • Total Handling Time
  • Average Handling Time Per Interaction
  • Total Busy Time
  • Total No Answer Time
  • Total Break Time
  • Total Handling Outgoing Interactions
  • Total Back office Time
  • Busy To Login Time Ratio