Report 1.06 - Staffing

Shows agent staffing by interval, day, week, and month: count of agents staffed, available, and occupancy

Parameters:

  • Customer Database
  • Manual Start Date/Time
  • Manual End Date/Time
  • Period
  • Calculated Start Period
  • Business Processes
  • Enable Pagination
  • Show Tables
  • Time Zone
  • Display Language
  • Calculated End Period
  • Interaction Type
  • Media Type


Fields:

  • Main & sub time slice
  • Total Online
  • Total Available
  • Occupancy Pct