Report 1.03 - Agent Transferred Interactions

Call transfer details: Shows the details (every leg & state) of every transferred call

Parameters:

  • Customer Database
  • Manual Start Date/Time
  • Manual End Date/Time
  • Period
  • Calculated Start Period
  • Agent
  • Transfer Type
  • Enable Pagination
  • Time Zone
  • Display Language
  • Calculated End Period
  • Show Interaction Details


Fields:

  • Transfer Type
  • Interaction Start Time
  • Interaction End Time
  • Interaction Duration
  • Originator
  • Destination
  • Media
  • Interaction Result
  • Customer Billing Code
  • Disposition Code
  • Campaign Name
  • External Transfer DID
  • DNC
  • Telephony Time (In)
  • Telephony Time (Out)
  • Telephony Time (Ex. Agent)
  • Segment Details