Report 1.01 - Detailed Agent Activity

Diagnostic report: Shows every agent activity (Busy, Ready, Offered, etc.) for the time period

Parameters:

  • Customer Database
  • Manual Start Date
  • Manual End Date
  • Period
  • Calculated Start Period
  • Agents
  • Show Chart Only
  • Show Chart Only
  • Enable Pagination
  • Time Zone
  • Display Language
  • Calculated End Period
  • Show Agent Details


Fields:

  • Shift ID
  • Agent Name
  • Shift Login Time
  • Shift Logout Time
  • Total Login Time
  • Time in Mode
  • Details:
  • Agent mode
  • Start Time
  • End Time
  • Time in Mode
  • Interaction State
  • Media Type
  • External Transfer DID
  • Direction