Description
ECS Reports allow Supervisors to run reports on the contact center Business Processes and Agents. Supervisors can run ad-hoc reports on historical data or set up automated scheduled reports.
On-Demand Training
e-Learning training courses can be found in the Evolve IP Client Training Center, our Learning Management System (LMS) designed specifically for our clients and their training needs. Our on-demand training is free for all Evolve IP clients and accessible via the Evolve IP Client Training Center.
Follow the link below to enroll in a specific on-demand training course. You will be prompted to login with your Evolve IP Client Training Center credentials. If you do not have credentials, please ask your administrator to contact training@evolveip.net to register your organization in the LMS.
ECS Reports Training
Documentation
ECS Reports Scheduler - Quick Reference Guide
ECS Reports - User Guide
ECS Reports - Core Reports
Do you have a training related question? Email us at training@evolveip.net
We will respond within 24 hours on normal business days.