We are excited to announce that the XTIUM Contact Suite (XCS) v2025.10 release will be available on Oct 26, 2025.

New Features and Improvements

• SETUP - Rename 'Leave Voice Message' activity to 'Leave Message' since it now handles voice and text messages
• Supervisor App - BP monitor->Current interactions - Entry Time column changed to Date-Time format instead of just Date
• SETUP - Leave Message activity - Max recording time should start counting after the prompts
• eAdmin - Implement new subscription method for Teams Presence integration. See Image01.

Image01 - eAdmin - Teams Presence integration:

• SETUP - Agent multi Business Process Assignments. Quick method to assign agents and supervisors to multiple BP's. See Image02a and Image02b.

Image02a - SETUP - Agent multi Business Process Assignments:

Image02b:

• SETUP - Enable Variable Support for “From” Number in Pass-to-Address Transfers. See Image03.

Image03 - SETUP - Enable Variable Support for “From” Number in Pass-to-Address Transfers:

• eClients support retrieving session Id from query string. This enables launching an eClient with an active sessionID.
• Change API Trigger behavior - fire call only once when state changes
• Customer chat Web UI support for  Unicode characters
• eSupervisor - Supervised Agents-> Detailed KPI breakdown. See Image04.

Image04 - eSupervisor - Supervised Agents-> Detailed KPI breakdown:

• eSupervisor - Add the Alarms and Warnings colors to the KPIs on the monitor. See Image05.

Image05 - eSupervisor - Add the Alarms and Warnings colors to the KPIs on the monitor:

• eSupervisor - Supervised Agents - Default set of KPIs. See Image06.

Image06: eSupervisor - Supervised Agents - Default set of KPIs:

• API - New method to search interactions
• Campaign Management - Modify calculated concurrent campaign calls limit to weight only campaigns with non-zero calls to be processed

Bugs Fix

• SETUP - Dynamic Routing Data - export error when working with large datasets 
• Agent App - "Mandatory Disposition Code" Background indication is no longer visible
• Agent - If configured with “Enable Incoming Call Remote Accept On Primary Device” as disabled,  the agent will not be able to handle callbacks with preview state
• eAdmin - Proactive Chat - Blank time zone selection when no schedules are configured
• Agents Set to No Answer break by the system
• Stuck interactions when No answer timeout matches Teams VM timeout while Teams is used as terminal
• API Trigger - Interaction Start - Not Working as expected
• Agent Ready Idle For Hours after Specific Interaction. Not being offered with queued calls
• Web chat sending HTML code instead of line break
• Voicemail email is not being sent

What do you need to know?

1. Any changes made to your environment must be fully deployed via Setup before the upgrade, and previously deployed versions will no longer be available after the upgrade.
2. If your organization is staffed during maintenance, it will experience a short period of downtime (less than 10 minutes).
3. Users will get a notification on their first login after the upgrade to accept and download the newest update. Please instruct your users to accept the application update.

For more details about the steps each customer can take after the release, see the Post-Release Testing.