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Specified users can be granted access to the Call Archive interface, which allows the user to view all conversation within the user's enterprise.

Users with access can filter by user, number dialed, and date. Once you have identified the call you are looking for, you can play back the call in the browser or download the call.

If you need to bulk export calls, we currently support exporting to an Amazon Web Services S3 bucket. You'll need to create your own AWS account, create an S3 bucket, and generate IAM credentials (programmatic access) for Recap Call Archive to utilize when exporting recordings. 

The IAM user will need write access to your bucket that will receive the files, and read access to our S3 export bucket. Here is an example IAM policy, with instructions from AWS on how to implement:

{
    "Version": "2012-10-17",
    "Statement": [
        {
            "Sid": "ExportPermissionSave",
            "Effect": "Allow",
            "Action": "s3:PutObject",
            "Resource": [
                "arn:aws:s3:::{your-bucket-name}/*"
            ]
        },
        {
            "Sid": "ExportPermissionRead",
            "Effect": "Allow",
            "Action": "s3:GetObject",
            "Resource": [
                "arn:aws:s3:::export-temp-*/*"
            ]
        }
    ]
}

(Replace {your-bucket-name} with the name of your S3 bucket. Do not include the brackets.)

Calls that have been exported are in your (XTIUM's customer) control, and XTIUM is not responsible for security, costs incurred, or otherwise. (Links provided above to AWS documentation and example IAM policies are for reference only.)

Once you've set up your AWS account, visit the Settings tab in Recap Call Archive:

Here, you'll need to enter your Access Key, Secret Access Key, and the name of the S3 bucket. Click "Edit" to save. 

Manual Bulk Export

If you only need to export calls on a one-off basis, for example when responding to a litigation request, you can use the Manual Bulk Export. Once you have provided IAM credentials in the Setting tab, you'll be able to select multiple calls to export and click the Export button.

Calls manually exported will be in MP3 format.

Automatic Bulk Export

If you are exporting calls to a third party, like a speech analytics platform, or if you are not relying on XTIUM for long term retention of your calls, you can select to have all recorded calls automatically sent to your S3 bucket.  

In most cases, if you are automatically exporting all calls, XTIUM will deliver those calls and then delete them from our systems. Please contact your CRM to review your contract terms. 

Calls automatically exported will be in a dual-channel WAV format, with each speaker isolated to a different audio channel. (Typically, one caller on the left channel, and the other caller on the right channel.)

JSON Export

If you choose to, you can have additional metadata sent out when you export a call. This will come as a JSON file with the same filename as the audio. Below is a sample JSON export:

{
  "id": "20201217_104003_LNLB",
  "local": "4107638488.330@voip.evolveip.net",
  "remote": "5086481224",
  "direction": "OUT",
  "duration": 39,
  "timestamp": "2020-12-17 15:40:03",
  "user": "eireson@only.a.test"
}