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All calls in Recap, even those that aren't processed yet, can be played back in the Conversation View.

XTIUM Knowledge Base > X Listening to a call > Screen Shot 2020-12-04 at 11.26.17 AM.png

Let's focus on the playback bar:

XTIUM Knowledge Base > X Listening to a call > Screen Shot 2019-10-07 at 2.03.31 PM.png

You can:

Play / Pause the audio
Rewind 15 seconds
Fast forward 15 seconds
Change the playback speed
Shorten silences during playback (only available if the call has been processed)
Choose any point during the call to start the playback, by clicking the timeline bar
Identify where Moments occurred during the call, on the timeline bar (only available if the call has been processed)

Next, let's look at the sidebar:

XTIUM Knowledge Base > X Listening to a call > Screen Shot 2020-12-04 at 11.41.35 AM.png

If you have not processed a call, you'll see basic details - like who was on the call, their phone number, and the time/date of the call.

Additionally, you can add a Label to the conversation, as well as manage conversation view settings using the setting cogs icon.