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Step 1: Press the 'home' button to access the main menu

XTIUM Knowledge Base > X Steps to Factory Default a Polycom VVX 400 > image2019-8-16_16-42-52.png

Step 2: Use the directional pad to select the 'settings' menu

XTIUM Knowledge Base > X Steps to Factory Default a Polycom VVX 400 > image2019-8-16_16-43-19.png

Step 3: press the '2' button to access the 'Advanced' menu

XTIUM Knowledge Base > X Steps to Factory Default a Polycom VVX 400 > image2019-8-16_16-43-31.png

Step 4: When prompted for a password please enter either [456] (Polycom Default) or [347479989] (Evolve IP Password) and then press 'Enter'

XTIUM Knowledge Base > X Steps to Factory Default a Polycom VVX 400 > image2019-8-16_16-44-56.png

Step 5: Press the '1' key to select 'Administration Settings'

XTIUM Knowledge Base > X Steps to Factory Default a Polycom VVX 400 > image2019-8-16_16-45-13.png

Step 6: Press the '5' key to select 'Reset to Defaults'

XTIUM Knowledge Base > X Steps to Factory Default a Polycom VVX 400 > image2019-8-16_16-45-34.png

Step 7: Press the '5' key to select 'Reset to Factory'

XTIUM Knowledge Base > X Steps to Factory Default a Polycom VVX 400 > image2019-8-16_16-45-48.png

Step 8: Press the 'Yes' softkey when asked 'Are you sure?'

XTIUM Knowledge Base > X Steps to Factory Default a Polycom VVX 400 > image2019-8-16_16-46-33.png

ALTERNATIVE METHOD TO FACTORY DEFAULT A VVX:
XTIUM Knowledge Base > X Steps to Factory Default a Polycom VVX 400 > image-2024-7-17_14-17-48.png

Step 1. Hold in the keys 1, 3, 5 simultaneously.

Step 2. Enter the Advanced Password when prompted.

Step 3. The phone will now factory default/reset.