NOTE: This has been tested with a Polycom 450 and a VVX300. Please add here if you have tested with other Polycom models but should work for all Polycoms.

Request from customer to have a speed dial that pauses then enters in a string of digits so customer can access a conference line easily (conference line phone number + conference ID/Moderator PIN)

Although there is no way to add a speed dial, there is a way to add a soft key using Enhanced Feature Keys (EFK)

<feature>

    <feature.enhancedFeatureKeys feature.enhancedFeatureKeys.enabled="1"></feature.enhancedFeatureKeys>

  </feature>

  <softkey3>

  <softkey softkey.2.action="2988$Tinvite$$Cwaitconnect$$Cpause4$*$Tdtmf$" softkey.2.enable="1" softkey.2.label="VM" softkey.2.use.idle="1" />

  </softkey3> 

Explanation:

• 2988$Tinvite$$Cwaitconnect$- upon pressing this soft key, the phone dials 2988 then waits to connect
• $Cpause4$*$Tdtmf - upon connection, waits 4 seconds and presses * (star) via DTMF
• Can add more button presses and pauses but each term needs a $ open and close
  • $Cwaitconnect$
  • $Cpause4$
  • $Tdtmf$
• softkey.2.label="VM" - label of soft key on phone

Here is another scenario where the speed dial calls a Meet-Me Audio Conference Bridge, inputs the moderator pin, and presses #

<feature>
<feature.enhancedFeatureKeys feature.enhancedFeatureKeys.enabled="1"></feature.enhancedFeatureKeys>
</feature>
<softkey3>
<softkey softkey.2.action="6032$Tinvite$$Cwaitconnect$$Cpause4$8672598#$Tdtmf$" softkey.2.enable="1" softkey.2.label="BridgeMod" softkey.2.use.idle="1" />
</softkey3>

6032 - Internal Conference Bridge Extension

$Tinvite$$Cwaitconnect$ - Waits for the conference bridge to pick up

$Cpause4$ - Waits 4 seconds

8672598# - 6-digit moderator pin and pound

$Tdtmf$ - Use DTMF to dial the pin

softkey.2.label="BridgeMod" = What the softkey will be labeled that uses this code