Product CategoryUCaaS
Product FamilyHandset Upgrades
Trouble TypePolycom
Support TierTriage
Last Updated07/16/2018

Polycom's are the most common handset that are deployed at this time. All Polycom models that have a MAC starting with 0004F2 will obtain their configuration file from the TFTP01 server.

Any Polycom model that ends with a 1 (e.x. VVX 401, 511, 601) and have a MAC starting with 64167F will obtain their configuration file from the Broadsoft DMS server.

OSSmosis 5 Admin Portal will automatically create the configuration file when the correct  Phone Model is selected in OSSmosis 5 and the device's MAC address populated in the user's profile.


All Polycom MAC addresses or serial numbers will start with either 0004F2 or 64167F


Polycom released a new series of VVX phones that are reffered to as +1 models or DMS phones.


Polycom VVX Business Media Phones provide a unified voice and video communication experience for executives, knowledge workers and call attendants in organizations of all sizes. By combining Evolve IP’s HPBX platform, Polycom’s superior audio and video technology, and innovative industrial designs and user interfaces, these Business Media Phones improve productivity by simplifying communication processes and business workflows.

Polycom VVX Business Media Phones offer:

  • Premium-quality desktop voice and video solutions that are designed for organizations and businesses of all sizes and budgets
  • Intuitive, expandable, business-class phones that are designed for the multitasking needs and shifting schedules of busy managers and knowledge workers
  • Tools that generate quick payback and lower travel expenses. Empower each employee for the cost of only one business trip
  • Ready for integration into a wide range of unified communications environments.

The Polycom VVX Series of Business Media phones are provided and supported by Evolve IP. Pricing and availability for VVX phones is detailed in the following chart:


VVX-Product-Manual-Matrixv4_Jan-2017.png


Polycom Data Sheet for the VVX 400/401 and 410/411 models can be found at the following link: VVX 4XX Series Data Sheet

Polycom Data Sheet for the VVX 300/301 and 310/311 models can be found at the following link: VVX 3XX Series Data Sheet

Polycom Data Sheet for the VVX 500 and 501 models can be found at the following link: VVX 5XX Series Data Sheet

VVX Quick Reference Guides found on the Evolve IP Knowledge Base are available at the following link: VVX Quick Reference Guides

VVX Quick Tip Videos found on the Evolve IP Knowledge Base are available at the following link: VVX Quick Tip Videos

Cameras and Accessories

The Polycom VVX Camera is a high quality video camera, designed as an easy add-on that complements the Polycom VVX 500/501 or Polycom VVX 600/601 desktop phones. The Polycom VVX Camera turns your Polycom VVX Business Media Phones into a true high definition, yet cost effective, desktop video conferencing solution in seconds.

In addition, VVX wall mount options and power supplies (for non-POE customers) are available as an option for the VVX handsets.

Pricing and details are contained in the following chart:



Supported Headsets

Below is a link to the headsets that are currently supported by Poly

Polycom_VVX_Headset_Matrix