The following article is intended for internal use ONLY.
The processes outlined below is for Service Delivery to implement UC-One Connect. 

I. Overview

The UC-ONE Connect solution moves our UC delivery to the Broadsoft cloud and introduces several new features.

  • Hub - Provides a sort of contextual integration with other apps, such as Outlook, Google Mail, Salesforce. This feature adds context to the communication by searching and displaying recent content from the same contact in the communication. When Hub is enabled, a chat or call from User A will also prompt recent emails or SFDC entries from that contact. HUB has been deprecated as of 4/1/2020
  • Audio/Video conferencing to provide up to 30 participants with usage included.
  • New Mobile clients:  Connect & Meet applications that will be installed on user's mobile devices or tablets

Associated Reference material:

II. Implementation Process (Project Managers and Project Support)

Once a sales order is submitted to Service Delivery, the following methods of procedure should be executed in the following order: 


THE FOLLOWING JOB PLAN APPLIES TO THE FOLLOWING SKU'S:
UCUSER1, UCUSER2, UCUSER1PLUS, UCUSER2PLUS

Sequence

Task

Owner Group

Task Type

Description

1

X

SERVDEL

Send Workbook

Send Admin UC-One Connect Workbook requesting information be filled out

2

X

SERVDEL

Provision UC-One Connect

Follow Implementation Guide: BUILD UC-One Connect in Ossmosis

AND

Login as the client and Test one user's ability to authenticate

3XSERVDELCustomer InformationSend link(s) to customer for User Guide, Quick Reference Guide and User Authentication information

4

X

SERVDEL

Activate Billing

Activate Billing

5

X

SERVDEL

Conduct Turn up Review Call

Conduct Turn up Review Call

Related articles


UC-One Connect Product Definition Document




RESOURCES (Quick Access) 

  1. PROJECT MANAGEMENT:

    1. OSSmosis 5 Implementation Guide

    2. UC-One Connect Basic Troubleshooting

  2. CUSTOMER FACING KB

    1. UC-ONE Connect: Service Delivery
    2. UC-One Connect: USER GUIDE