Input all fields for the new user seat
First/Last Name: User's Name
E-Mail Address
Mobile Phone
Phone Number: If the user needs a Direct Inward Dial (DID) associated with seat, confirm DID has been uploaded to 'Phone Numbers' and Assigned to a Group
Note: At this time there is no phone number dropdown to select from the reserve pool. This should be fixed in a future SW Dev Update.]
Extension: Choose an available extension from the dropdown. If possible, select an extension that matches the last few digits of the Phone Number
User ID: This should match the Phone Number
Extension Only Users
If the user seat does NOT need a DID associated with it, you can exclude the Phone Number field, and the UserID is the Group Calling Line ID (dot) the extension
Example: 4842530547.860 is an extension only user, Internal extension is '860' and the group's main number or CLID is '4842530547'
License: Select the necessary license/seat type.
EOPREMUNL is the most common
Click HERE to see a list of all seat types and associated features/services
Phone Mode:Select the phone model that will be associated with the seat. Note: Select 'none' if there is no physical phone.
MAC Address: If the customer provides the MAC address of the handset, make sure the correct Phone Model is selected and input the MAC.
Ossmosis 5 will create the configuration file but it's important to notice if the phone config is built in the TFTP Toolkit or the Broadsoft DMS Server
All Polycom VVX +1 models and Yealink models are built in Broadsoft DMS
VLAN: Populate the VLAN associated with the customer's network where phone will be connected
Voicemail server: Leave this as is
SIP Registrar: Leave this as is
