Product Definition

The Evolved Office HPBX is a cloud-based communications solution that frees your business from managing carriers, phone systems and vendors by providing an enterprise IP PBX, advanced end-user features, and world-class voice services to any user, in any location, for a predictable monthly fee.

By leveraging Evolve IP’s unique carrier access cloud, or your existing Internet connections, businesses can enjoy the flexibility of hosted services with the quality and control of on-site equipment – eliminating maintenance headaches and increasing up-time. And since your PBX resides in the cloud, your customers will reach you, not a fast-busy signal, when there is an issue at your location.

Unified Communications is delivering features and applications to end users on any device, anywhere in the world, for a seamless communications experience.  Some of the most common UC applications are email, voicemail, desk phones, soft phones, video calling, instant message, presence, audio and web conferencing, CRM integration, and mobile integration.

Target Market

• Any Business in need of a new PBX and infrastructure
• Multi-Location Businesses
• 40-5000 employee businesses
• Limited IT Staff / Shared Technology Responsibilities
• Businesses with remote teleworkers and associates that travel frequently
• Businesses with inbound Call Center needs
• Prospects moving a business into a new location – opportunity for technology refresh

Features

The features included with the Evolved Office HPBX vary based on the seat type and are delivered from the Evolve platform, independent of the handset model.

Evolve IP Hosted PBX Feature Matrix

Businesses selected the world-class HPBX platform by Evolve IP are targeting true unified communications.  These are applications that are traditionally added onto Premium Users to enhance their experience.  Please click the following link to view: Unified Communications Applications

Pricing Model

***The Enhanced User has been added to the Hosted PBX seat portfolio.  The user gets all the Premium feature set from Broadsoft and a choice between a 6-line Polycom VVX 300 handset OR a 12-line Yealink T42S.  The Premium User can select between the 12-line Polycom VVX 400 or 16-line Yealink T46S handset.

Business Rules: 

• Hosted PBX requires 40 users or $1000 minimum Monthly Recurring Revenue;  Smaller applications must be approved by Evolve IP Sales Management with notes in the Salesforce opportunity.
• Locations with 3 or more users require a voice gateway.  If Ethernet will be handed from a Data Router, “Ethernet Only” gateway will be sufficient.  The customer must acquire static IPs from their provider- one of which will be used on the EIP gateway.
• Premium User-No Device product should be selected for any users NOT requiring an Evolve IP handset (i.e. Hoteling, Soft Client, Home workers utilizing a soft client or Remote Office)
• ONE Two-Way Caller ID included with each Evolved Office: HPBX location
• Premium and Standard seats can have a 10-digit Direct Inbound Dial (DID) assigned to each user.  This is most common, but it’s optional and some customers prefer to have extension-only users.  Common Area stations are extension-only and must have an Additional DID upcharge if the customer wants a 10-digit direct dial number applied.
• A Maximum of 12 phones will be configured with simultaneous ring features whether via a DID, hunt group, or call center.  This restriction is a technical limitation on both CPE and Core data center equipment.  No more than 40 Busy Lamp Fields will be configured for a Polycom or Yealink handset with a sidecar, so long as, the users getting BLF are not part of a simultaneous hunt group or call center monitoring each other.
• Unified Communications Seats:  UCUSER1 and UCUSER1PLUS include the choice of ONE of the following applications:  UC-One, Tenfold, or GoIntegrator
• Unified Communications Seats:  UCUSER2 and UCUSER2PLUS include the choice of TWO of the following applications:  UC-One, Tenfold, or GoIntegrator

***For more detail on the Unified Communications  applications, UC-One / Tenfold / GoIntegrator, please visit our Applications Page

Benefits:

• Reduce your Total Cost of Ownership with a PBX hosted in the Cloud, eliminating capital expenses and maintenance required to purchase new equipment, and consolidating monthly voice expenses
• Converge your network – utilize The Evolved Network (T1, DS3, Fiber) for Access, Internet, WAN and Continuity Services
• Eliminate service issues and finger pointing between your PBX vendor, carrier, ISP, Network Integrator, and Security vendor.
• Provide mobility features that allow remote and home office employees access to the same tools as employees in the office
• Control features and users in a point and click environment through our OSSmosis portal
• Increase reliability and security – Our team of network and security professionals monitors and manages your services 24×7
• Enjoy built-in disaster recovery/business continuity features – Because your PBX is in the Evolve IP Cloud,  your business keeps running regardless of what happens at your physical location.
• Your service will be provisioned by experienced PBX professionals rather than via a web page

Handset Options:

The following handsets are approved and supported (have a standard configuration on file) on the Evolved Office: HPBX Platform.  Devices NOT listed in the table below will require interop testing by Evolve IP Product Development and Engineering.  To initiate a request for additional device(s) to be approved, an email should be sent to proddev@evolveip.net

Supplied:  Polycom Business Media VVX Phones, SpectraLink Wireless KIRK Solution (Not represented below), Yealink

Supported:  Polycom SoundPoint Phones, Aastra Handsets, Cisco Handsets

Compatible: These phones are not listed below.  They are SIP compliant phones and may have been tested against Broadsoft.  Customers and Partners may use these phones, but they will each need to be configured manually.  Evolve IP can send Broadsoft documentation (if available) and SIP credentials.  Evolve IP does not provide any support.

Unsupported:  Phones not listed below are unsupported by Evolve IP and/or not compatible with Broadsoft platform.

Known Handset Feature Limitations: 

Polycom:

¨       Cannot set a VLAN on the data port – only supports passthrough (default VLAN)

Aastra:

¨       Aastra does not currently have a GB handset option that has successfully interoperated with the Evolved Office

¨       There are some challenges with speaker phone for heavy users

Cisco 7900 Series:

¨       Evolve cannot configure Busy Lamp Field (BLF) or Shared Call Appearance (SCA) on the Cisco 7900 series phones among other features, such as 3-way conferencing on the handset.  Please review the feature list here:  Cisco 7900 Series Supported Star Codes Matrix

¨       Evolve cannot offer XMLsoft keys for paging, call park, call retrieve, and other common buttons added to Polycom handsets.

Evolve recommends a UC application, such as UC-One, integrated with voice platform to compliment Cisco 7900 series phones to take full advantage of Premium HPBX features.

Languages available for Auto-Attendant prompts:

Evolve IP  supports the following native languages on the BS Platform for Auto-Attendants:

• English
• German
• French
• Italian
• Mandarin
• Spanish (European and Latin American)

Note:  Customers still record their greetings in the language corresponding with the auto-attendant language selected above.

Product Resources:

Evolve IP Statement of Work

Evolved Office: HPBX and UC Presentation

Evolved Office: HPBX Data Sheet

HPBX Customer Awareness Guide

Pre-Sales Trial Phone Process

Polycom VVX Feature Matrix & Comparison Chart to Polycom SoundPoint Phones

Account and Authorization Codes

Polycom vs Yealink– Prospects can use this guide to select their ideal phone model based on their needs.

Frequently Asked Questions:

I have an opportunity with less than 40 users, can I quote it?

• You must seek the approval of a Sales Manager for special approval of a deal with less than 40 users or $1000 in MRR.   They need to note in your opportunity why they are allowing the opportunity in the Chatter section of Salesforce.

I heard that moving services to the cloud takes control away from the customer and puts it all in the hands of the service provider.  Is that true or is that a myth?

• MYTH!  Evolve IP offers the OSSmosis portal for administrators to control their cloud services anytime, anywhere, and from any device.  They can control users’ settings, music on hold, auto-attendant options, hunt groups, call center agents, call flow, applications, call forwarding, and all users’ features.  Administrators can open, view, and manage tickets opened with the Evolve IP customer support team.  They can also manage many other cloud-based data services via the portal, not just voice.  Customers have MORE control over their service and the portal is FREE.

Can a customer utilize their own handsets that they purchased with the world-class Evolve IP voice platform?  Do they get a discount for utilizing their own handsets?

• Yes.  Customers that have already laid out the capital investment on handset may reuse them if they are not looking for the benefits of leasing ever-green handsets from Evolve IP.  They are able to receive a purchased handset discount on a monthly basis since they are bringing their own hardware.

What business continuity options for voice services do customers have on the Evolve IP platform?

• By default, if a handset is not registered back to the Evolve platform and it’s ‘down’, the calls will route directly to voicemail and the user can access their Unified Messaging mailbox in a variety of ways.  Second, users can setup ‘Call Forward Unreachable’ at any point in the implementation or by utilizing the award winning OSSmosis portal to redirect calls to a cell phone or any other 10-digit number in the event a phone cannot be reached.  Lastly, main numbers can be triggered to redirect toward other locations,  cellphones, or even an answering service in the event of downtime.

My prospect wants their users to send individual caller ID.  Can Evolve IP support that option and if so, how much more on a monthly basis is the service?

• Yes.  Customers can send individual caller ID.  This is setup and billed on an individual case basis.

If my customer utilizes their own soft clients, what product should I select?

• Premium user no device.

Does Evolve IP have redundant platforms and services in the event they experience network element failure or natural disasters?

• Evolve IP has 3 geographically diverse locations with redundant elements in each location.  Evolve IP network engineers have setup the platform for ultimate uptime and provide the highest level of SLAs in the industry.  In addition,  Evolve IP selects multiple upstream and downstream providers for services.  In the event that Evolve IP vendors are experiencing issues, often times traffic is automatically or manually re-routed to alternative providers based on the service.

This knowledge base article is extremely detailed and well laid out.  However, I have a few more questions and I would also like to thank the Product Development team for their diligence.  To whom should I reach out?

• All further questions or support on prospecting calls should be directed to proddev@evolveip.net

Can you help me determine the amount of disk space I need to store my call or VM recordings?

• 1 minute of call recording time equates to 115k of space.  Please look at the people the you’ll be recording and perform some math using reports to determine the space needed based on call length, call volume, and storage length.  It’s always a good policy with recordings to over-estimate and have sufficient space available for new recordings.

How much Voicemail storage does each end user get?

• 10 Megs