Product Description:

vFax is an optional feature of the Evolved Office that enables end users to receive inbound fax messages via email along with their voicemail messages.   There are 2 types of vFax options: personal vFax which is unique to one user and group vFax which is a general fax that usually sends the fax message to a group distribution list for multiple users to receive the fax message.

Features

• Fax appears as a .TIF file in the user’s email inbox
• Faxes can only be sent to one email address, which may be: a central receptionist, a group distribution list, or an individual
• Fax messages will be treated like voicemail messages and may be retrieved via the voicemail portal
• Unlimited inbound fax messages.  Evolve reserves the right to shutdown a mailbox if it is getting spammed and deemed harmful to the Evolve platform.

Benefits

• Receive faxes up to the minute in your email box and eliminate messages sitting on a traditional fax machine waiting to be recovered.
• Provide users with a unique fax number to eliminate the clutter of all users having faxes colliding on the same machine.
• Forward, save, and store messages to allow businesses flexibility in handling the messages after they arrive.

Target Market

• Businesses that want to eliminate traditional faxing, while offering users additional features and mobility to receive faxes in their email box.
• Users that need inbound-only faxing capabilities.  Evolve does not offer outbound faxing from the desktop.  Outbound faxing can be accomplished using an analog line on the Evolve platform connected to your traditional fax machine OR by moving away from traditional faxing and setting users up to scan and email messages.
• Businesses that want to consolidate faxes across numerous locations to a central person or group of persons.

Pricing

Business Rules

• Group vFax may be associated with a receptionist or be a virtual extension.  The virtual extension is included in the pricing above.
• Personal vFax must be attached to an Evolved Office Seat (Standard/ Enhanced/ Premium/  UC Seats) or Virtual Extension because it uses the voicemail box for storage, retrieval, and forwarding.
• Personal vFax must be associated with an individual Evolved Office user
• 1 Direct Inward Dial (DID) telephone number is included with both the group vFax and personal vFax.  These numbers can be new numbers or ported to Evolve from an existing provider.

Frequently Asked Questions (FAQs)

Can the vFax be sent in a PDF?

• No.  The vFax can only come in the form of a TIF file.

What applications can view a TIF file?

• The standard MS Windows viewer that comes with a Microsoft Windows machine can view a TIF file by default.

What if I don’t want to worry about checking the vFax on the phone.  Can I set it up to only be sent to my email?

• Yes.  Have your administrator change the settings in OSSMosis on the extension so that you only receive voicemail to your email.

Why can’t I get any more voicemail or fax messages?  It’s saying that my mailbox is full.

• Fax messages and voicemails are stored for each mailbox/ user.  If you’re receiving messages both via email and on your handset, you still  need to dial into the voicemail platform and delete your messages.  Users can save emails and the attachments for archival over a longer period of time.