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Please order a new DID for user/auto attendant/call center.

Step-by-step guide

If the customer is calling in, while on the phone with the customer, ask:
- Do you want to use a number in your reserve pool?
- Do you have an area code preference?
  - Is the area code outside of their location? Please see section below
If the customer emails in, confirm that you have the location where they want the new DID or any area code preferences
Make the ticket in ICD/Maximo
Make a log note for ServDel

Summary: Service Delivery

Details: Customer requesting 1 x DID with a 215 area code

eip-[Enterprise ID] > gr-[Group ID]

Location Address (for e911 purposes)

Thank you

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After entering in the log note for Service Delivery, delegate this ticket to the Service Delivery team
- Click on the Route Workflow button towards the top of the page

XTIUM Knowledge Base > X Ordering a new DID > image2017-11-10_12-49-7.png

A window will open - select Delegate Incident then select SVCDEL - then select OK on the bottom to delegate this ticket to Service Delivery to obtain a DID

XTIUM Knowledge Base > X Ordering a new DID > image2017-11-10_12-50-46.png

XTIUM Knowledge Base > X Ordering a new DID > image2017-11-10_12-51-14.png

If a customer requests a DID that is not within their area, then Service Delivery will need an address to tie to that DID.
- This is often requested for customers expanding into new locations
- Or customers with remote users
Enter a log note into the ticket in ICD for Service Delivery but also include an address (ask the customer for the address)