View Source

Product Category	UCaaS
Product Family	Evolve Office Add-Ons
Trouble Type	Receptionist
Support Tier	Triage
Last Updated	07/16/2018

Receptionist Client:

The Evolve Office Receptionist client is a feature-rich web based application client with an easy to use interface that includes intergrated queuing, directories, call control and NOW Instant Messaging & Presence (IM&P)

Receptionist can pick up their standard phone or handset and control all incoming calls from multiple numbers and multiple locations with the click of the mouse.There are 3 different tiers that can be assigned to a User's seat in OSSmosis 5.

XTIUM Knowledge Base > X Assign a Receptionist License > image2018-7-16_15-38-31.png

XTIUM Knowledge Base > X Assign a Receptionist License > image2018-7-16_15-38-22.png

How to Assign a Broadworks Receptionist license to a user:

XTIUM Knowledge Base > X Assign a Receptionist License > image2018-7-16_15-44-17.png

Go to the user's seat in OSSmosis 5.

Go to the 'User Features'

Scroll to the bottom for 'Additional Features'

XTIUM Knowledge Base > X Assign a Receptionist License > image2018-7-16_15-45-21.png

Click the arrow and choose the radio button next to the correct BroadWorks Receptionist license

Office (30 Users)
Small Business (8 Users)
Enterprise (Unlimited Users)

XTIUM Knowledge Base > X Assign a Receptionist License > image2018-7-16_15-48-46.png

After selecting the correct license, check the box

Then, click the orange circle in the bottom right corner and click 'save'

XTIUM Knowledge Base > X Assign a Receptionist License > image2018-7-16_15-51-41.png

Once the license is assigned and saved

Click the 'Configure' gear icon under the license selection to assign user's for monitoring.

XTIUM Knowledge Base > X Assign a Receptionist License > image2018-7-16_15-54-29.png

Check the box next to each user the receptionist would like to monitor. If 'Enterprise' or 'Unlimited' is assigned, you can check the box next to 'Select All' at the top to assign every user within the enterprise to the Receptionists license for monitoring.