| Product Category | Call Center |
|---|---|
| Product Family | Supervisor |
| Trouble Type | Assign/Configure Broadworks Supervisor License |
| Support Tier | Triage |
| Last Updated | 07/13/2018 |
Navigate to the user's seat in OSSmosis 5
Click the 3 dots on the right hand side and select 'User Features'
Check the box next to Broadworks Client and make sure the radio button labeled 'Supervisor' is selected
Click the orange circle in the bottom right corner and click 'save'
After assigning the license to the user's seat it needs to be assigned queues and agents for monitoring and reporting purposes via the Web Supervisor Portal.Make sure to confirm what settings the supervisor license needs or verify with the customer that they have access to the OSSmosis 5 Administrator Portal (Link: Making an OSSmosis Admin Account) |
Goto the 'Call Centers' Section of OSSmosis 5
Then click 'Manage' under Queue Management
Click 'Manage' under Call Center Queues
Search at the top for the queue name to which you want to assign the supervisor
Click the 3 dots on the right hand side and select the option 'Supervisor Staffing'
Click the orange circle in the bottom right corner
Then select 'Add Supervisors
Search for the name or Broadsoft ID of the supervisor to assign
Check the box next to their name
Click 'Save'
