| Product Category | Call Center |
|---|---|
| Product Family | Call Recording |
| Trouble Type | Call Recordings under wrong user's name |
| Support Tier | Triage |
| Last Updated | 07/10/2018 |
This issue can occur if a call recording license was assigned to a user seat, THEN the name was updated in OSSmosis 5.
Goto the call recording portal directly
Click 'Admin' in the top left corner
Search for the login string = BroadsoftID* (star will locate anything with the BroadsoftID followed by anything)
Click 'View'
Click the 'Edit' button and then type in the correct First and Last name fields
