Product Category	Call Center
Product Family	Agent
Trouble Type	Add/Remove an agent license
Support Tier	Triage
Last Updated	06/27/18

XTIUM Knowledge Base > X Add or Remove a Call Center License > image2018-6-27_13-52-43.png (UPDATE SCREENSHOT)

Navigate to user page in O5

XTIUM Knowledge Base > X Add or Remove a Call Center License > image2018-6-27_13-51-10.png (UPDATE SCREENSHOT)

Goto the 'User Features' section

(UPDATE SCREENSHOT)

Check the box next to the appropriate call center license

Call Center - Basic

Call Center - Standard

Call Center - Premium

The agent license type depends on the type of call center queue that customer has

XTIUM Knowledge Base > X Add or Remove a Call Center License > image2018-6-27_13-57-8.png (UPDATE SCREENSHOT)

Click the orange circle in the bottom right corner and then click 'save'